Privacy Policy

Last Updated: January 15, 2025

Introduction

vexaloripus ("we," "our," or "us") operates as a finance franchise platform serving the Australian market. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

This Privacy Policy explains our practices regarding personal information when you use our website at vexaloripus.com, engage with our franchise opportunities, or interact with our financial services platform. We operate under Australian Privacy Principles and comply with the Privacy Act 1988 (Cth).

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

  • Submit franchise inquiry forms or applications
  • Register for financial services or consultations
  • Contact us through our website or phone
  • Subscribe to newsletters or updates
  • Attend our franchise information sessions
  • Apply for franchise financing or partnership opportunities

Types of Data Collected

  • Contact details (name, email, phone number, address)
  • Financial information for franchise applications
  • Business experience and background details
  • Website usage data and preferences
  • Communication records and correspondence
  • Identity verification documents when required

Important: We never collect sensitive personal information unless specifically required for franchise verification or compliance purposes, and only with your explicit consent.

How We Use Your Information

Your personal information helps us provide better franchise services and support. Here's how we use it:

Primary Purposes

  • Process franchise applications and assess suitability
  • Provide financial consulting and business advice
  • Communicate about franchise opportunities and updates
  • Deliver requested information about our services
  • Conduct business relationship management
  • Comply with legal and regulatory requirements

Secondary Purposes

  • Improve our website functionality and user experience
  • Send relevant market insights and industry updates
  • Conduct internal research and analytics
  • Maintain business records and transaction history

Information Sharing and Disclosure

We respect your privacy and limit information sharing to necessary business purposes:

When We Share Information

  • With franchise partners when you express interest in specific opportunities
  • With financial institutions for franchise funding applications
  • With legal advisors when required for franchise agreements
  • With regulatory bodies when legally mandated
  • With service providers who support our operations (under strict confidentiality agreements)

We never sell, rent, or trade your personal information to third parties for marketing purposes. Any data sharing occurs only with your consent or when legally required.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

Access Your Information

Request copies of the personal information we hold about you. We'll provide this within 30 days of your request.

Correct Your Information

Ask us to update or correct any inaccurate or incomplete personal information in our records.

Delete Your Information

Request deletion of your personal information, subject to any legal or business requirements to retain certain records.

Restrict Processing

Limit how we use your information or withdraw consent for specific processing activities.

How to Exercise Your Rights

To make a privacy-related request:

  • Email us at contact@vexaloripus.com with "Privacy Request" in the subject line
  • Call us at +61 897 222 400 during business hours
  • Write to us at: Geelong Lawn Tennis Club, Sommers St, Geelong VIC 3216, Australia
  • Include your full name and contact details for verification
  • Specify what information or action you're requesting

Data Security and Protection

We take data security seriously and implement multiple layers of protection:

Technical Safeguards

  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Access controls and authentication protocols
  • Regular security audits and vulnerability assessments
  • Encrypted storage for sensitive financial information

Organizational Measures

  • Staff training on privacy and data protection
  • Limited access to personal information on a need-to-know basis
  • Confidentiality agreements with all team members
  • Regular privacy policy reviews and updates
  • Incident response procedures for any security breaches

Data Retention

We retain your personal information only as long as necessary for legitimate business purposes:

Retention Periods

  • Franchise Applications: 7 years after application completion or withdrawal
  • Customer Communications: 3 years from last contact
  • Financial Records: 7 years as required by Australian tax law
  • Website Analytics: 2 years from collection
  • Marketing Communications: Until you unsubscribe or request deletion

After these periods, we securely delete or anonymize your information unless longer retention is required by law or for legitimate business purposes such as ongoing franchise relationships.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site.

Types of Cookies We Use

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand website usage patterns
  • Preference Cookies: Remember your settings and choices
  • Marketing Cookies: Track effectiveness of our marketing efforts (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

International Data Transfers

While we primarily operate within Australia, some of our service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place:

Transfer Safeguards

  • Contractual protection clauses with overseas providers
  • Verification of adequate privacy protection in destination countries
  • Your explicit consent when required
  • Regular monitoring of international data handling practices

Changes to This Policy

We review and update this Privacy Policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes:

  • We'll update the "Last Updated" date at the top of this policy
  • We'll notify you via email if you're subscribed to our communications
  • For substantial changes, we may display a notice on our website
  • We'll seek additional consent if required by law

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Privacy Complaints

If you believe we've mishandled your personal information, please contact us first so we can address your concerns. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Complaint Process

  • Contact us using the details below with your specific concerns
  • We'll acknowledge your complaint within 5 business days
  • We'll investigate and respond within 30 days
  • If unresolved, contact the OAIC at oaic.gov.au or 1300 363 992

Contact Us About Privacy

For any privacy-related questions or concerns, please reach out to us:

Email: contact@vexaloripus.com

Phone: +61 897 222 400

Address: Geelong Lawn Tennis Club
Sommers St, Geelong VIC 3216
Australia

We're here to help and committed to addressing your privacy concerns promptly and thoroughly.